You will receive a full refund if you wish to return an item which you have ordered by mistake or no longer need, In order to receive the full refund you will need to send your item back to us with in 14 day’s of the purchase date, the item must be in it’s original packaging and unopened.
Electrical items, such as ballast or fans, come with a manufacturers warranty (1-5 years depending on manufacturer), faulty items will need to be tested prior to an exchange or refund being issued depending on which option the customer has requested. In some cases the item may have to be returned to the manufacturer for further testing we will let you know if that’s the case. Dutch Hydroponics Ltd cannot be held responsible for any damage caused by the customer through improper use or neglect.
If returning a faulty grow lamp, please insure it’s in the original packaging as this includes vital information in order to issue an exchange.
We’re afraid we CANNOT give an exchange or refund on ANY LIQUIDS, this includes all nutrients and supplements.
If you have any questions about returning an item purchased from Dutch Hydroponics Ltd, please contact us on 01706 620 379/0800 0322 181
Dutch Hydroponics Ltd
Higher Broadfield Farm